Everything about delivery and returns in one place. If anything is unclear, email sales@fadecartsofficial.com.
Where we ship
We ship worldwide to adults 21+, in the United States and in other countries, where local law allows. Laws on THC products differ between countries, states and cities, so please check the rules where you live before you order. We may cancel and refund an order we cannot lawfully deliver.
Shipping options and prices
- Standard shipping (US): $25. Usually arrives in 2 to 4 days.
- Premium shipping (US): $40. Usually arrives in 1 to 2 days.
- International shipping (outside the US): $40. Usually arrives in 3 to 5 business days.
- Free shipping on every order over $250, in the US and worldwide.
Delivery times are estimates from the day your order ships and are not guaranteed. You will receive an email when your order is on its way.
Age check
Every order is for adults 21 and over. You confirm your age when you first visit the store.
Returns
You can ask to return an order within 14 days of delivery. To be accepted, items must be unopened, unused and sealed in their original packaging. For health and safety reasons we cannot take back opened or used products.
How to start a return: email sales@fadecartsofficial.com with your order number and the items you want to return. We will reply with the return address and instructions. Please do not send items back before we have replied.
Return shipping: you pay the cost of sending a return unless the item arrived damaged, faulty or wrong.
Refunds
Once we receive and check your return, we refund the item price to your original payment method. Original shipping charges are not refunded unless the return is due to our mistake. Your bank or card issuer may take a few days to show the refund.
Damaged, faulty or wrong items
If something arrives damaged or is not what you ordered, email sales@fadecartsofficial.com as soon as possible with your order number and a photo. We will arrange a replacement or a refund, and we cover the return shipping.
Lost or delayed parcels
If your tracking has not updated for several days or your parcel has not arrived, contact us and we will look into it with the carrier.
